1. Order Processing Time

All orders are processed within:

✅ 1–3 business days

Processing time does not include weekends or public holidays.

During high-demand periods such as sales, promotions, or seasonal launches, processing times may be slightly extended. If there is a significant delay, customers will be notified via email.

2. Shipping Time & Delivery Estimates

United States
📦 Standard Shipping: 7–15 business days

International Orders
🌍 Worldwide Shipping: 10–20 business days

Delivery times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Courier service delays
  • Weather or operational disruptions

Please note that delivery times are estimates and not guaranteed.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight and size
  • Selected shipping method

Any customs duties, VAT, or import taxes (if applicable) are the responsibility of the customer and are not included in shipping fees.

4. Order Tracking

Once your order has been shipped, you will receive:

✅ Shipping confirmation email
✅ Tracking number

Tracking information may take 24–72 hours to update after shipment.

5. Incorrect Address & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address.

Badson US is not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Packages lost due to incorrect address details

If a package is returned due to address issues, additional reshipping charges will apply.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT or local charges

These fees are determined by local authorities and must be paid by the customer. Badson US is not responsible for delays caused by customs processing.

7. Lost or Stolen Packages

Once a package is marked as “Delivered” by the courier, responsibility transfers to the customer.

Badson US is not liable for:

  • Packages lost in transit
  • Orders marked delivered but not received
  • Theft after delivery

Customers should contact the courier or local post office for assistance. We will support where possible, but refunds are not guaranteed.

8. Delivery Delays

Shipping delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Courier service issues
  • Public holidays
  • Address errors

Shipping fees are non-refundable in cases of delays beyond our control.

9. Damaged Shipments

If your order arrives damaged:

  • Take clear photos of the package and product
  • Contact us within 48 hours of delivery

After review, we may offer:

  • A replacement, or
  • A refund (where applicable)

10. Returns Due to Non-Delivery

If an order is returned due to:

  • Delivery refusal
  • Unpaid customs fees
  • Incorrect address
  • Multiple failed delivery attempts

The product cost will be refunded excluding shipping charges once the item is received back.

Reshipping is available with additional payment.